If you have questions, we probably have answers:
Where are you located?
Our office is in Golden, Colorado at 430 Indiana Street Suite 100-17. We serve the greater Denver metro area as well as the mountains. Our operating hours are M-F, 9:00 am-4:00 pm MST, excluding holidays.
What is it like to work with you?
Easy and stress-free (we hope!) We are a full-service interior design firm. Our goal is to handle all of the hard work and headaches that come with remodeling for you, so you don’t have to lift a finger. From our first meeting all the way through to your installation, we are there every step of the way. Find out more about our process.
Unlike freelance interior designers, we do not offer a-la-carte consulting. If you just need help with a few things or are only tackling a small space, we offer 2-hour consultations that are a great way to kickstart any project, or to review finishes and selections for projects already underway.
How soon can we start?
Project start dates are based on current availability. We are typically booked 3-6 months in advance – so we recommend booking your Discovery Call as soon as you’ve decided to embark on a project.
How long will it take?
It depends on the scope of your project, but expect at least 6 months.
We will work with you and your contractor(s) to establish a timeline as the project progresses. Every project is different and the length of time each takes depends on the client’s speed of communication, ability to make timely decisions, availability for meetings, etc. as well as factors out of our control such as trade availability, shipment delays, revisions, etc.
The Design Phase, after completion of a 2-hour Consultation (STEPS 1-2), generally conforms to this schedule:
Therefore you can expect at least 10 weeks before any trades or contractors are hired. After that, the project timeline is determined by trade/contractor availability as well as product lead times. Most projects fall somewhere between 6-12 months from the Initial Concept (STEP 3) through to Completion (STEP 15).
Who hires the contractor(s)?
As a service to our clients, we provide quotes whenever possible for contractors, builders, and trades, but ultimately our clients are responsible for vetting each possible candidate and for choosing who is the best fit for their project. We are happy to provide recommendations to full-service clients whenever possible.
How much will my project cost?
Due to the custom nature of our services, every project is different. We always bill hourly at the following rates:
We also offer one-time Consultations for any size project in the following local areas:
Every project begins with a 2-hour Consultation (STEP 1). Upon completion of The Consultation, we provide an estimate of our hours up to and including The Final Presentation (STEP 6).
This estimate is based on the scope of work (your design “wish list”) we create together at STEP 1 as well as previous projects we have completed of similar size. It is our best guess at the cost of the design phase, and we provide it for budgeting purposes only. It does not include work beyond the design phase, as we find that is too variable from project to project and based heavily on the amount of construction and project management required.
We require a 15% deposit of your initial estimate to schedule your project. For instance, if your estimate is $30,000 we require a deposit of $4,500, which will be credited against your final invoices at the end of the project and any remaining funds refunded to you.
Will you work with my budget?
Short answer: Absolutely.
Long answer: Due to the highly custom nature of design, it is impossible for us to tell you whether or not your “wish list” – the scope of work we establish together at STEP 1 – will match up with your budget before your home has been designed.
You may want a gut-remodel but have the budget for a kitchen refresh; it is important to do your research and have realistic expectations about what your budget can accomplish before we start the design process.
Instead of designing to a “number”, we use the scope of work to propose a realistic budget at The Presentation (STEP 6), once all products and materials have been selected.
From there – with real numbers in hand – we work with you to refine that budget based on your priorities. We find that most clients – not being in the industry on a day-to-day basis – have no idea how much products, materials, and labor cost.
On large projects especially, things can add up quickly. In cases where budgets do not meet up with hopes, our clients will break things up into phases or choose to focus on one area in particular.
What kinds of stores do you source from?
As interior design professionals, we rely heavily on to-the-trade sources as well as custom fabricators, makers, and artists. Although we occasionally source from retail stores you may be familiar with, this is often rare as there are few big-name retailers whose quality and service we can comfortably stand behind.
Will I pay more for things if I hire you?
No, and yes. Unlike other designers, we never charge over retail (when retail pricing is available) and our markup is structured so that as much as possible, you are actually receiving a discount.
However, we are a professional design firm and the products and materials we specify are higher quality than what you may find at typical retail stores, and therefore can often cost more. But that is, after all, why you hire us!
What if I find something I like from a vendor you don’t work with?
We want you to be happy in your new home. If you find something that is outside of our network of vetted vendors, you are of course welcome to purchase it. Our service is not about judgement or exclusion, but about helping you be more conscious about the choices you make in your home. However, we cannot provide any services for those purchases not made by our company (such as ordering, tracking, receiving, delivery, or installation).
What if something goes wrong?
With any project where humans are involved there are always errors. In just one home renovation there will be thousands of people who have had a hand in creating it. Mistakes will be made. Fabrics will be backordered. Tile will be out of stock. Furniture will arrive damaged.
We reduce your “Advil” moments by handling those problems for you. We try to resolve most deficiencies before your installation date, and we also conduct a final walkthrough with you to determine deficiencies and work to resolve them to the best of our ability.
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